Team Work 


  • Values contribution of others whoever they are.
  •  Provides support in all directions (peers, reports, own manager, external stakeholders).
  • Ensure the one FRG value of teamwork & collaboration in peers, direct reports filters down through their functions.
  • Creates an environment where different cultures, levels and options are accepted & values.



  • Ownership of change and driving others to change.
  • Cascades vision & strategy in a way that make this clear
    to everyone in their departments, inspires & engages others.
  • Communicates transparently & ensures information is properly cascaded and shared.
  • Provides frequent constructive feedback, praise & recognition.
  • Provide a motivational environment.
  • Coaches people & have a development plan.

Results Driven 


  • Set goals, targets & creates energy around achieving the target.
  • Continually and relentlessly manages delivery of results.
  • Works in a disciplined way prioritizing to get results.
  • Has a ‘Yes and’ not a ‘No but’ mindset and engenders this in others.
  • Consistent works to create credible & reliable image for FRG both internally and externally that inspires confidence.

Passion For Service 


  • Listen & respond positively to customer needs.
  • Is able to listen to and understand the needs of stakeholders to create the irresistible FRG experience for all who into contact with their department.
  • Develops and uses methods, processes, and systems that make it easy to do business with FRG. “Creative”
  • Consider what others’ needs are and works to satisfy these within the team, and with customers whether internal or external.



  • Accomplish tasks properly according to guidelines & follow principles.
  • The quality of being honest and having strong moral principles.